Pause request emails or change how you get reminders
In short
At the bottom of your requests page, Your communication preferences lets you pause request emails from the business that sent the request, turn text reminders on or off where they are offered, and set your timezone so emails arrive in your working hours. Pausing doesn’t close the request, and sign-in codes still arrive by email.
Each business you work with keeps its own settings for you. A change here applies only to the business whose request you opened.
How do I pause request emails?
Open your requests page
Open the link from your request email and confirm the emailed code, unless you asked Vendarity to remember this browser. See Open a document request.
Find your preferences
Scroll to Your communication preferences near the bottom of the page.
Pause request emails
Under Request emails, choose Pause request emails. The page confirms “Request emails paused. Your requests stay open.”
To start them again, choose Resume request emails.
When you pause, the business gets a task to arrange another way to reach you. The items stay open and their response due dates don’t move, so the business may still contact you directly.
When do request emails arrive?
Vendarity sends request emails on weekdays between 9 am and 5 pm in your timezone, or in the business’s timezone if you haven’t set one. It sends at most one in any 24 hours and eight in any 30 days from the same business.
Six-digit sign-in codes aren’t reminders. They arrive whenever you ask for one, even while request emails are paused.
How do I set my timezone?
Set it so request emails arrive in your working hours. In Your timezone · optional, type or pick a timezone such as Australia/Sydney, then choose Save timezone. The page confirms “Communication timezone saved.”
Can I get text reminders?
Text reminders are a short companion to email reminders. Where the business offers them, this section shows the mobile number they recorded for you, and you turn texts on only with your own consent. You can turn them off at any time with Pause routine SMS or Stop text reminders. Each text also includes a link to stop them: that link, or replying STOP, stops Vendarity texts to your number from every business that uses Vendarity.
Note: SMS reminders can accompany email reminders to mobile numbers in Australia, once an Owner or Admin turns SMS on; New Zealand, the United Kingdom, the United States and Canada follow once each route is approved.
Common questions
- Will pausing request emails cancel the request?
- No. The request and its response due dates stay open, and the business is asked to arrange another way to contact you.
- Do these settings affect other businesses I work with?
- The settings on this page apply only to the business whose request you opened; each business’s requests have their own. Stopping texts from a text message, with its link or by replying STOP, is different: it stops Vendarity texts to your number from every business.
- Can I stop the sign-in code emails?
- Codes are sent only when you ask for one on the sign-in page, so you receive one only when you sign in.
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